Shipping Policy

Last updated: June 2026

Land Cruiser Hub ships New Zealand-wide and works with a range of trusted suppliers and freight partners to get your parts delivered as quickly as possible.

Order Processing

Orders are typically processed during normal business hours, Monday to Friday, excluding public holidays.

Most orders are dispatched within one to three business days, however some products may require additional processing time depending on supplier availability.

If there is a significant delay with your order, we'll contact you as soon as possible.

Delivery Timeframes

Estimated delivery times are:

North Island:

• One to three business days from dispatch

South Island:

• Two to five business days from dispatch

Rural Addresses:

• Please allow an additional one to three business days

Delivery timeframes are estimates only and may vary due to freight network delays, weather events, public holidays, or circumstances outside our control.

Supplier Shipped Products

Some products may be shipped directly from our suppliers.

Where an order contains multiple items, products may arrive in separate deliveries.

Additional freight charges will not apply unless discussed and approved prior to dispatch.

Freight Charges

Shipping costs are calculated at checkout where possible.

For oversized, heavy, or freight-sensitive items, additional shipping charges may apply. If this occurs, we will contact you before processing your order.

Delivery Address Accuracy

Customers are responsible for ensuring delivery details are accurate at the time of purchase.

Land Cruiser Hub is not responsible for delays or additional costs resulting from incorrect delivery information supplied by the customer.

Authority to Leave

Where a delivery is authorised to be left without a signature, responsibility for the parcel transfers to the customer once delivery has been completed by the freight provider.

If you require a signature on delivery, please indicate this during checkout where available.

Damaged Deliveries

If your order arrives damaged:

• Take photos of the packaging and product immediately.
• Contact us within 48 hours of delivery.
• Retain all packaging materials where possible.

This allows us to investigate and lodge a claim with the freight provider if required.

Lost or Missing Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us and we'll work with the freight provider to investigate.

While we will assist wherever possible, delivery delays caused by freight providers are outside of our direct control.

International Shipping

At this stage, Land Cruiser Hub primarily services New Zealand customers.

For international shipping enquiries, please contact us prior to placing your order.

Contact Us

For shipping enquiries, contact:

Email: sales@landcruiserhub.com